Non-urgent advice: Important Information
As normal, you can call us on 01283 563175 to make an appointment. Please only come to the above sites if we’ve asked you to, as we may occasionally only work from one of the sites on some days and don’t want you to make a wasted journey.
We are aware of misleading information circulating online. Please only use the information on this website or on the link attached for factual information regarding Gordon Street Surgery.
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Why is the contract being terminated?
Gordon Street Surgery is currently rated inadequate by the Care Quality Commission (CQC) and is in special measures, following a series of either requires improvement or inadequate CQC ratings since 2017.
The current contract holders have been unable to show an ability to deliver sustained improvements. As a result, contract termination was considered necessary because of the performance of the practice over a period of several years, which is evidenced by its CQC position.
You can find out more about the CQC rating for Gordon Street Surgery, here: www.cqc.org.uk/location/1-551326240
Will my appointment be with a GP?
As standard, the practice will be making use of a full range of qualified healthcare professionals, and you will be given an appointment with the most appropriate clinician for your need, this does mean that GP appointments will still be available.
This is how all GP practices manage their appointments, ensuring patients get to see the right clinician first time and enabling those patients who need to see a GP to have access to this.
Why has the location changed at short notice?
The current Gordon Street Surgery premises is owned privately and not by the NHS or the ICB. We were hoping to be able to continue using the current building.
Unfortunately, that has not proven possible, and so the ICB had to secure alternative premises at very short notice.
The location of Gordon Street Surgery has changed from Tuesday 7 May 2024. Therefore, we will be providing services from the new locations.
Child Immunisation Clinics
We will still be running Child Immunisation clinics as usual. A practice nurse will be contacting patients to arrange a date and time at the new locations.
Please do not attend the old building on Gordon Street as we will not be operating from there.
Should you require anymore information please contact us on 01283 563175
Pharmacy and Prescriptions
I currently collect my prescriptions from a specific pharmacy. Will it be the same pharmacy?
If your prescriptions are sent electronically from the surgery to your pharmacy, then yes; this is called your nominated pharmacy. If you want to change it, you can ask your pharmacy or your GP practice to change it. You can also change it through the NHS App.
How do I order a repeat prescription?
You can order via the NHS App, by emailing us (gordonstreet.prescriptions@nhs.uk), by filling out your repeat prescription or by ordering through your pharmacy should they take repeat prescription ordering requests.
Any Further Questions?
Please review the full FAQ document online via the link here. If you cannot find the answer to your question, please contact the Patient Advice and Liaison Service (PALS) on freephone: 0808 196 8861 or email patientservices@staffsstoke.icb.nhs.uk. PALS is open from 9am until 4pm, Monday to Friday (excluding bank holidays)