Change of provider

Gordon Street Surgery from Saturday 4th May is now operated by East Staffordshire Primary Care Partnership. Some parts of our website might not work correctly just yet, we are working hard to resolve this as soon as we can. Please bear with us during this transitional period. If you have further questions, please call us.

Appointments

Non-urgent advice: Please do not attend without being asked to do so

Due to circumstances beyond our control, we will not be able to use the building where you did access Gordon Street Surgery from Tuesday 7 May 2024. Therefore, please do not attend this building after this time. You will find more information on this below:  
Outwoods House, Belvedere Road, Burton-on-Trent, Staffordshire, DE13 0QL (just before Amber Wood Care Home, on the right. Please follow the signs for ‘Gordon Street Surgery’)  
Hill Street Health and Wellbeing Centre, Hill Street, Burton-on-Trent, DE15 9LD  

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01283 563175, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • phone us on 01283 563175, Monday to Friday from 8am to 6pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • phone us on 01283 563175, Monday to Friday from 8am to 6pm
  • click the CANCEL link on your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

You can have an appointment:

  • in person at the surgery
  • over the phone

You can see:

  • any doctor at the surgery, if they’re available
  • the nursing team

Extended access

We provide evening and weekend appointments outside of our normal opening hours. These can be booked by the surgery or by calling 111.

Extended access appointments may be at a different location.

Non-urgent advice: Call 111 if you need urgent advice

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. To get help:

go to 111.nhs.uk (for people aged 5 and over only)

call 111

Available 24 hours a day, 7 days a week.

Non-urgent advice: Call 999 or go to A&E in an emergency

Medical emergencies can include:

loss of consciousness
an acute confused state
fits that are not stopping
chest pain
breathing difficulties
severe bleeding that cannot be stopped
severe allergic reactions
severe burns or scalds

Alert: Have we got your up-to-date contact information?

Have you recently updated your phone number or address? Please give us a call or email us to let us know.