For booking appointments:
To request an appointment with a member of the healthcare team:
- Please use the AccuRx triage form to give the doctor enough information to assess your request.
We will get back to you on the same day to let you know how we best think you can be cared for by our team.
Routine healthcare appointments
To request a routine healthcare appointment, such as a blood test, vaccination, annual health review etc:
- phone us on 01283 563175, Monday to Friday from 8am to 6.30pm
- or speak to one of our friendly team members at reception.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 01283 563175, Monday to Friday from 8am to 6pm
- click the CANCEL link on your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
You can have an appointment:
- in person at the surgery
- over the phone
You can see:
- any doctor at the surgery, if they’re available
- the nursing team
Extended access
We provide evening and weekend appointments outside of our normal opening hours. These can be booked by the surgery or by calling 111.
Extended access appointments may be at a different location.
Non-urgent advice: Call 111 if you need urgent advice
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. To get help:
go to 111.nhs.uk (for people aged 5 and over only)
call 111
Available 24 hours a day, 7 days a week.
Non-urgent advice: Call 999 or go to A&E in an emergency
Medical emergencies can include:
loss of consciousness
an acute confused state
fits that are not stopping
chest pain
breathing difficulties
severe bleeding that cannot be stopped
severe allergic reactions
severe burns or scalds